FREQUENTLY ASKED QUESTIONS
Find quick answers to the most common questions.
A: We provide customized and high-quality products of Logo Jewelries such as College Rings, Military Rings, Service Award Jewelries, Championship Rings, Corporate Tokens and Metalcrafts.
A: Our Main Office is located at 9 Troy Compound, Mindanao Ave., Brgy. Bahay Toro, Quezon City, Metro Manila, Philippines.
A: We have a variety of Base Metals used for the Logo Jewelries that we make such as Real Gold of any Karat, Sterling Silver, Stainless Steel and Premium Yellow Gold Metal Alloy.
A: For precious metals like Real Gold and Sterling Silver, every piece is covered with Warranty Card
A: Yes, Our Main Office and Factory is located at 9 Troy Compound, Brgy. Bahay Toro, Quezon City, Metro Manila, Philippines.
A: Yes, we ship to most major local areas and internationally. Delivery times may vary based on location.
A: Yes, we accept custom jewelry requests. You can send your design inspiration, preferred materials, and size details for a quote.
A: We provide a Downloadable Finger Ring Size Chart, or you can visit any local jewelry shop to have your finger measured. You may also request assistance from our team.
A: Most RNP Jewelry pieces are hypoallergenic, depending on the material. Please check product descriptions or ask our team for guidance.
A: Restocking depends on availability of materials. You may request a notification once the item becomes available again.
A: Yes, we offer a warranty for manufacturing defects. Accidental damage is not covered.
A: Most of our jewelry pieces are designed for daily use. Care instructions vary depending on material.
A: We accept GCash, Bank transfer, and Cash Payments (if applicable).
A: Yes, all prices include VAT unless otherwise specified.
A: Yes, installment options are Available for our College Rings Product Line. Our Sales Team can assist on the best payment plans that best suits your finances.
A: Prices may change depending on international market rates for real gold and sterling silver. We apply validity of prices for previous metals. For non precious metals such as stainless steel and premium yellow metal, we apply a yearly change in prices.
A: Yes, we offer special pricing for bulk or wholesale orders. Our prices are cheaper by the dozen.
A: Standard production leadtime takes 3-4 weeks.
A: Yes, International shipping is available. We use Fedex, UPS and DHL as our partner International courier.
A: Yes, in-store pickup is allowed. Please schedule ahead so we can prepare your item.
No, we don't accept returns due to the fact that your order is highly customized and made according to your own preferences.
A: Refunds are applied if due to Factory Defects or Error. It will go through a rigid validation before a refund will be made.
A: Yes, replacements are allowed if the item is unused and in Perfect Condition. A valid reason will also be required before a replacement will be allowed.
A: The customer is responsible for return shipping fees unless the return is due to a product defect.
A: You may contact us via email, phone, or our Contact Form.
A: Monday to Saturday, 9:00 AM – 6:00 PM, Manila Time
A: Our team typically responds within 24 hours.
A: Yes, we are active on Facebook, Instagram, and TikTok. You may message us anytime.
A: Yes, real-time support is available through our Messenger and Viber channels.
